This policy explains how Tektronix handles information submitted through the website. The site is designed for business inquiries, resource requests, and service discussions related to test and measurement instruments. It should not be used to submit sensitive personal data or information that is unrelated to the technical request.
Forms may ask for your name, business email, company, region, and a description of the measurement requirement. The description may include instrument families, accuracy needs, calibration expectations, approval region, project timing, and other details that help prepare a useful response. Server logs may also record ordinary technical information such as browser type, approximate access time, and pages requested.
Submitted information is used to answer inquiries, prepare product or service recommendations, provide requested resource packages, improve website content, and maintain a record of business communication. A request for calibration guidance may be routed to service personnel, while a request for application support may be routed to technical specialists. Tektronix does not need unrelated personal details to perform those tasks.
Information may be shared with personnel, service providers, or authorized representatives who need it to respond to your request. Records are retained for a period appropriate to the inquiry, commercial follow-up, and ordinary business administration. If a project requires a formal confidentiality agreement, that agreement should be completed before confidential technical data is submitted through any channel.
Reasonable safeguards are used to protect submitted information, but no website can guarantee absolute security. You may request correction or removal of contact details where applicable. If you no longer want follow-up about a submitted inquiry, use the contact page and include enough detail for the request to be identified.
Please avoid uploading or pasting proprietary schematics, export-controlled data, customer data, or raw production records unless a secure and approved exchange method has been arranged. A concise description of the measurement problem is usually enough for the first response.